festival FAQs

  • What is the festival date? 

    Mark your calendar as WAV Festival kicks off on January 2nd 2027, and the vibes will be flowing strong until late.

    Where is the festival?

    WAV Festival takes place at Green Track Point in Cape Town, South Africa, surrounded by the city’s iconic coastline and mountain views. It’s the perfect setting for world-class music and cultural experience. 

    What age do I have to be?  

    WAV Festival is an 18+ event. You'll need a valid ID to get in and grab a drink at the bar. No exceptions!  

    What do I need to bring to guarantee entry?

    For smooth sailing into WAV Festival, don’t forget:   

    • Your printed ticket or e-ticket to exchange for a wristband. 

    • A valid photo ID (make sure the name on your e-ticket matches your ID) 

    • And of course, good vibes! 

    What constitutes a valid photo ID?

    We’re talking passport or driving license – any form of ID with a photo that proves who you are.  

    Are lockers available on-site?

    There are no lockers at WAV Festival. We recommend packing light and keeping your essentials with you so you can stay hands-free and focused on the vibes! 

    Are there cash machines on site?

    There are no cash machines at WAV Festival. You can find ATMs in Cape Town for Rand if needed.  

    How do I pay at WAV Festival?  

    We only accept card payments at WAV Festival.

    How do I become a vendor at WAV Festival?   

    If you're looking to bring your unique flavour to WAV Festival, please send us an email at hello@wavfestival.com 

    Do you run a shuttle bus service?   

    We don’t run a shuttle bus service, but don’t worry - taxis and Ubers are available. 

  • When can I buy my ticket?

    Get your ticket to WAV Festival right here!

    What is the difference between ticket releases?

    There’s no difference in perks between ticket releases – the earlier you get your ticket, the more you save. Prices rise as more tickets drop, so don’t dull! 

    When will I receive my festival ticket?

    Your electronic ticket(s) will be available in your account no later than 5 days before the festival; providing your balance is fully paid and ticket details correct. You will find your ticket in 'Your Account' at www.wavfestival.com/bookings Print it out or keep it on your smartphone – your call!  

    How do I know if my ticket is valid?

    Only tickets purchased from this website www.wavfestival.com are legit. Please do not purchase your ticket from any other website, and ensure to steer clear of resellers to avoid counterfeit tickets.  

    Can I change the name on my ticket(s)?  

    Yes, you can, please contact us prior to December 14th 2025 to make any changes to your ticket details. Any requests after this time will not be considered. 

    What’s the deadline to change the name on my ticket(s)?

    December 14th is the final cut-off for all name changes! To update your ticket, make sure we receive both your new details by then. Miss the deadline, and your original ticket info stays locked in.  

    Where do I collect my festival wristband?

    You’ll swap your e-ticket for a wristband at the festival entrance. The exact location will be highlighted on our site map, dropping straight to your inbox before WAV Festival kicks off.  

    Can I collect a wristband on behalf of my friend or a member of my booking?

    No can do, each ticket holder must exchange their own e-ticket for a wristband in person. Make sure to bring valid ID that matches your ticket details.  

    What happens if I lose my wristband?

    Keep it safe and sound – lost or broken wristbands can’t be replaced. Take care of your wristband throughout the festival so you can keep the party going! You'll need your wristband ID to collect your remaining balance after the festival! 

  • Which payment methods do you accept? 

    American Express, Discover, Maestro, Visa, Apple Pay, Google Pay, Mastercard.

    Do I need to create an account to book?  

    Yes! You’ll need to create an account to book your WAV Festival tickets online. Already part of the family? You can use your existing account to log in and check out. 

    Will I have to pay a booking fee?

    Yes, a 10% booking fee will be added at the checkout.  

    Can I book for a friend or relative?  

    Yes you can. Just nominate a lead booker and make sure you enter the correct details for each ticket holder when you book. 

    Who's the lead booker?  

    The lead booker is the person who made the booking or the one you picked to look after it. We only deal with the lead booker when it comes to questions or changes, so please use the email linked to the booking to get in touch. 

    Can I pay in instalments?

    Yes, you can! Just pick the payment plan at checkout to spread out the cost. Your first payment goes through straight away, then monthly payments will follow. Payment plans are open until December 2nd 2025.  

    Is there a payment plan fee?

    Yes, there’s a fee based on how many tickets you’re buying and your ticket type. You’ll see the exact amount in your statement before you finish your purchase. 

    Can I change my payment plan?

    No changes once it’s confirmed, but you can always reach out early to pay off your balance and lock in your spot. Just make sure you’re happy with your plan before you finalise your purchase! 

    Can my group pay for their ticket separately?

    We don’t do split payments. All charges go through the lead booker’s card.

    How do I update my payment details?

    Just log in at www.wavfestival/bookings to update your card info. Keep it fresh to avoid any payment issues. 

    What if I miss a payment?

    If your card doesn’t go through, we’ll try again every 7 days. But if it fails three times, your payment plan will be cancelled, and you’ll need to pay the full balance right away. We can’t restart the plan after that. Make sure your card details are up to date and you’ve got enough funds. You’ll get emails from our partners at Easol about upcoming payments and any failures.  

    When is my last payment due?

    Your final payment is due according to your payment plan or right away if you paid in full at booking. If your payment fails three times, you must pay the full balance immediately. If you don’t pay within 14 days after the third failed payment, your booking may be cancelled. If that happens, we can’t reinstate your booking, you’ll lose any money you’ve already paid, and your unpaid reserved ticket will be released for resale, so please, stick to your payment schedule and secure your ticket. 

    What if my payment fails but I have enough money in my account?  

    If your payment fails but you’ve got enough funds, reach out to our customer support team right after the first failed payment. We’ll help sort it out before your next one’s due. 

    What if my card payment fails at checkout?  

    If your card gets declined, check with your bank first. Sometimes 3D Secure glitches cause this. Make sure your bank has your latest contact info. Also, try using a different browser and clear your cookies and cache before trying again. 

    How do I view my booking or log into 'My Account'?  

    The lead booker can log in at www.wavfestival/bookins to check the booking, make payments, and download tickets when they are available.  

    What if I forgot my password?

    No worries, just hit the ‘Forgot Password’ link on the login page to reset it. 

    What if my confirmation email is incorrect or missing?

    Contact us at hello@wavfestival.com within 48 hours if there’s an issue with your confirmation or if you didn’t get it. We’ll sort it out.  

    Can I get a refund or cancel my booking?

    If you wish to cancel your booking, please notify us at least 7 days before your next scheduled instalment, or as soon as possible if your booking has been paid in full. 

    Any refund due will be processed in line with our Cancellation Policy set out below.

    • More than 60 days before festival 10 % of ticket price 90 % refund

    • 30 – 59 days before festival 25 % of ticket price 75 % refund

    • 15 – 29 days before festival 50 % of ticket price 50 % refund

    • Less than 15 days before festival 75 – 100 % of ticket price 0 – 25 % refund

    • Less than 8 days before festival 100 % of ticket price No refund

    How do I cancel my booking?  

    Submit your cancellation request at least 7 days prior to your next installment here or email us at hello@wavfestival.com

    The lead booker can log in at www.wavfestival/bookings to check the booking, make payments, and download tickets when they are available.  

    What if I forgot my password?  

    No worries, just hit the ‘Forgot Password’ link on the login page to reset it. 

    What if my confirmation email is incorrect or missing?  

    Contact us within 48 hours if there’s an issue with your confirmation or if you didn’t get it. We’ll sort it out. 

  • Which airport should I fly to?  

    Fly into Cape Town International Airport – It’s a major international hub with direct flights from Europe, USA, the Middle East, and other African cities. 

    Where should I book my accommodation? 

    Cape Town is one of the world’s most sought-after summer destinations, offering everything from luxury hotels and boutique stays to cozy guesthouses and stylish apartments. 

    To stay close to the WAV Festival energy, we recommend booking accommodation in these vibrant areas: City Bowl, Green Point, Sea Point, Camps Bay, or Woodstock. Your WAV experience is about to hit a whole new wave! 

    Can I camp at WAV?  

    While we don’t have camping, the cities surrounding the festival are full of places to stay! Book your spot early and stay close to the action – hotel rooms go fast!  

    How long should I stay?  

    WAV is more than just a festival - it’s a holiday! We recommend arriving a few days early to soak up the pre-festival vibes and staying a few days after to chill and recover.  

    How can I safely store belongings?

    Most hotels have safety deposit boxes in the rooms, though some may charge a small fee. Ask your accommodation when booking for the details. 

  • What is the local language?  

    The main language spoken in Cape Town is English, but you’ll also hear Afrikaans, isiXhosa, and many other local languages.  

    How hot is it in Cape Town? 

    Cape Town turns up the heat in January, with warm summer days averaging around 26–30°C and plenty of sunshine.  

    What’s the best way to get to WAV?

    If you’re not within walking distance, hop in a taxi, Uber, or catch a Bolt to the festival venue. Cape Town’s compact city layout makes it easy to get around and join the wave.

    What are the parking options near the venue? 

    There are several public and private parking areas near central Cape Town, but they can fill up fast during big events. We recommend arriving early or using rideshare services to skip the stress.

    Where can I find food and drinks near the festival? 

    Cape Town is a food lover’s paradise. From local South African flavours and street eats to international fusion cuisine. You’ll find amazing restaurants, cafés, and bars all around the festival area. 

    What should I know about local safety and health services?  

    Cape Town has reliable medical facilities and pharmacies throughout the city. For emergencies outside the festival, dial 112 for assistance. WAV Festival will also have on-site first aid and safety teams to keep you covered. 

    Where can I exchange currency?

    Exchange your cash at local banks, exchange bureaus, or ATMs across Cape Town. Most venues accept credit and debit cards, but it’s always good to have some South African Rand (ZAR) on hand for smaller purchases. 

    Can I use my mobile phone and internet while in Cape Town? 

    Yes, mobile and internet coverage in Cape Town is excellent. Just make sure your plan includes international roaming or grab a local SIM card from providers like MTN, Vodacom, or Telkom for the best data rates.  

  • Can I bring food and drink to the festival?  

    No outside food or drinks are allowed. 

    Can I bring my camera into the festival?  

    Leave the pro cameras at home. If you need a press pass, hit us up here. Hello@wavfestival.com

    Can I sell merchandise at the festival?  

    Selling without our approval isn’t allowed. If you want to be an approved vendor, hit us up here. 

    Will I be searched upon entry?  

    Yes.  

    Can I leave and re-enter the festival?  

    Ticket holders may be refused re-entry if they decide to leave during our opening hours. 

    Prohibited Items: 

    • Alcohol

    • Soft drinks

    • Food 

    • Any glass container

    • Excessive quantities of cigarettes

    • Weapons and dangerous objects

    • Non-prescription medicines / drugs*

    • Professional photography and recording equipment, selfie sticks or similar

    • Sound systems

    • Fireworks / flares / laser candle lights / gas cylinders / BBQs / sparklers / any other type of explosive

    • Flagpoles / windbreaks / tents / chairs

    • Dogs (except guide/service dogs)

    • Bicycles / Scooters

    • Aerosols

    • Laser pens or pointers

    • Drones

     Any other items which may reasonably be considered for use in an illegal or offensive manner, or which may cause danger or disruption to any person at the event. 

    The Security Forces and Services, other authorities and the organiser may refuse access to the event, even if the above conditions are met. They may also change the above items at any point in time due to safety concerns. 

    What happens if prohibited items are found? 

    We may take one of the following actions:   

    • Confiscation

    • Refusal of entry

    • Eviction

    • Police report  

    Bag Policy  

    Permitted Bags  

    • Small bags, bumbags, or purses no larger than A4 size (21cm x 29.7cm) Not Permitted   

    • Large backpacks, duffel bags or suitcases 

    • Any bag exceeding the size limits  

    Please note that bringing a bag may slow down your entry time due to searches, and we recommend bringing only essential items to the event. 

  • We have a team of trained medical and first aid staff at WAV Festival. Should you experience any issues or feel unwell please look out for the flags or ask your nearest member of staff.

  • If you require accessible facilities at WAV Festival, please contact us directly at hello@wavfestival.com