WAV FESTIVAL - Terms and conditions
1. INTRODUCTION
WAV GLOBAL VENTURES (PTY) LTD is a South Africa–registered company with Company Number 2025/776962/07 operating the festival WAV Festival, where tickets, add-ons, and hospitality services (hereafter referred to as “Products and Services”) may be purchased.
The following Booking Conditions set forth the terms and conditions governing the purchase of Tickets and Hospitality from us. Please read them carefully, as they establish all rights and obligations.
2. DEFINITIONS
For the purposes of these Booking Conditions, the following terms are defined as follows:
“Ticket(s)”: Refers to primary festival tickets exclusively allocated by us and made available for sale directly to purchasers.
“Products and Services”: Refers collectively to all items available for purchase through us, including but not limited to festival tickets, add-ons (such as merchandise and wristband credits), and hospitality tables.
“You” and “Your”: Refer to the individual named on the booking as the lead booker, as well as all individuals for whom the lead booker makes a booking.
“Us,” “We,” and “Our”: Refer to WAV GLOBAL VENTURES (PTY) LTD, including our employees, agents, and any associated business partners.
These Booking Conditions govern all purchases of Tickets and Hospitality services directly from us. By making a purchase, you agree to be bound by these terms. Further details are available on our official website at https://www.wavfestival.com/.
3. LEGALLY BINDING CONTRACT
Your contract with WAV GLOBAL VENTURES (PTY) LTD (“we,” “us,” or “our”) is established upon confirmation of your order and is fulfilled immediately following the conclusion of the WAV Festival for which you have purchased Products and Services.
3.1 Formation of Contract:
A binding contract between you, the lead booker, and us is created upon receipt of your payment (either in full or the initial instalment under a payment plan). By making a booking with us, you expressly agree that:
(1) Acknowledgement and Acceptance: You have read and understand these Booking Conditions and, by entering into this contract, you agree to be bound by them, as does every member of your booking.
(2) Booking Fee: A booking fee of 14% will be applied to all Products and Services as advertised and sold on our website. This fee is separate from the ticket or package price.
(3) Payment Responsibility: You accept full financial responsibility for the total cost of the booking, inclusive of all instalments and any applicable fees, and agree to complete payments according to the agreed Payment Plan schedule. Failure to adhere may result in cancellation of your booking.
(4) Data Consent and Privacy Compliance: You consent to our use of your personal data, including any special categories of data (e.g., health conditions, dietary requirements), in accordance with our Privacy Policy, and you confirm you are authorised to provide this information for all individuals in the booking.
(5) Minimum Age Requirement: By purchasing Products and Services with any age restrictions, you confirm that you are over 18 years old and that all members of your party meet the required age.
(6) Use of Likeness: You consent to the use of your likeness and that of your booking party in any film, photography, audio, and/or audiovisual recording taken by us, for use across any media globally without compensation, for purposes including festival promotion, security, and crime prevention. Objections must be submitted to hello@wavfestival.com prior to the festival.
(7) Changes to Booking Conditions: We reserve the right to amend these Booking Conditions as deemed necessary. Your continued purchase signifies your agreement to the terms in effect at the time of purchase.
3.2 Applicable Terms
All purchases are governed by the version of these Booking Conditions in effect at the time of purchase. If you disagree with or cannot comply with any changes, you agree not to purchase Products and Services.
4. PRODUCTS AND SERVICES
Our offerings include festival tickets, add-ons, and hospitality tables that may be purchased separately for additional cost.
4.1 Currency and Payment Processing
All prices are listed and charged in the specified currency. We are not liable for payment provider fees or currency fluctuations.
4.2 Scope of Offerings
We do not provide travel, accommodation, or flights. We are not liable for issues arising from independently arranged travel.
4.3 Right to Amend Prices and Correct Errors
We may adjust advertised prices or correct errors at any time prior to full payment. Prices are confirmed only once payment is received.
4.4 Market-Priced (Dynamic Pricing) Tickets
Certain tickets may be subject to dynamic pricing. Ticket price changes before purchase do not entitle you to refunds, credits, or adjustments.
4.5 Order Confirmation and Purchase Verification
If you do not receive order confirmation or encounter errors, it is your responsibility to confirm completion.
4.6 Credit and Debit Card Verification
All orders are subject to verification procedures. Orders failing verification may be cancelled without liability.
4.7 Prohibition on Automated Purchasing and Fraudulent Activities
Use of bots or automated systems is prohibited. Orders suspected of violating this may be cancelled without notice.
4.8 Anti-Fraud Measures
We may request additional verification to prevent fraud. Fraudulent orders will be voided.
4.9 Responsibility to Verify Prices
It is your responsibility to verify pricing at the time of booking.
5. DISPUTES AND CHARGEBACKS
5.1 General Provision on Disputes and Chargebacks
Except where exercising rights under applicable South African consumer protection law or other statutory rights that cannot be excluded, you agree not to initiate a dispute or chargeback with your card issuer or financial institution regarding any transaction with us.
5.2 Default or Modification of Payment Plan
If you default on, unilaterally amend, or agree to cancel any agreed payment plan or booking, as defined in Clause 9.7, you agree not to initiate any dispute or chargeback in relation to such transactions, except as permitted by statutory consumer protection laws.
5.3 Refunds and Claims
Your rights to refunds, claims, or other remedies shall be governed by these Booking Conditions in addition to any statutory rights that cannot be excluded under applicable South African consumer law.
5.4 Chargeback Defence
In the event of any improper or unjustified chargeback attempt, we reserve the right to present this Clause as evidence to defend against the chargeback with your financial institution
6. VOUCHERS AND TICKETS
6.1 Dispatch of Tickets and Vouchers
Tickets and/or vouchers will be dispatched as soon as reasonably practicable, but not before full payment has been received. While we will endeavour to provide an estimated delivery timeframe, we cannot guarantee specific delivery dates.
6.2 Failure to Receive Tickets or Vouchers
If you have not received your tickets or vouchers at least 5 days before the event (or, if earlier, 5 days before your departure for the event), you must notify us immediately at hello@wavfestival.com.
6.3 Delivery Responsibility
You are solely responsible for providing a valid email address for the electronic delivery of your tickets. You must ensure that your email account is capable of receiving such delivery (including ensuring your email provider does not reject, bounce, or block emails from us, and by checking all folders, including spam and junk). We shall not be liable for any failure to deliver tickets if the failure is caused by you providing incorrect or incomplete contact information or failing to check your email inbox.
6.4 Collection of Tickets
In certain circumstances, we reserve the right to require you to collect your tickets at the event venue’s box office or an alternative designated collection point. We will notify you in advance of any changes to the delivery method. You may be required to provide your booking confirmation email, photo identification, and the credit or debit card used for the booking in order to collect your tickets.
6.5 Verification of Tickets
It is your responsibility to check your tickets immediately upon receipt. Any discrepancies or errors must be reported to us at hello@wavfestival.com without undue delay and, in any event, within 5 days of receipt, or prior to the event if that is sooner. We cannot guarantee that errors will be corrected if not notified promptly.
6.6 Ticket Ownership and Licence
Tickets purchased from us remain the property of WAV GLOBAL VENTURES (PTY) LTD at all times and are issued as a personal, revocable licence. We reserve the right to withdraw this licence and refuse admission to the event at any time.
6.7 Lost, Stolen, or Damaged Tickets
You acknowledge that lost, stolen, damaged, or destroyed tickets may not be replaced. However, if replacement tickets are issued, we may charge a reasonable administration fee.
6.8 Purchase Restrictions
Ticket purchases may be subject to limits per person, per credit or debit card, or per household. We reserve the right to cancel orders where these limits have been exceeded, without prior notice.
6.9 Prohibition on Resale and Commercial Use
You are prohibited from purchasing tickets with the intention of reselling them for profit unless formal written permission has been obtained from us. If we discover or suspect that tickets have been purchased for resale in violation of this condition, we reserve the right to cancel the tickets without notice.
6.10 Use of Tickets
Tickets purchased from us may not be used for any of the following purposes without our express written consent:
Advertising, promotions, contests, sweepstakes, or other commercial purposes;
Combining tickets with hospitality, travel, accommodation, or any other product or service to create a package for resale or distribution.
Any use of our intellectual property, including trademarks, for the above purposes will require our explicit prior written approval.
6.11 Complimentary Tickets
Complimentary tickets hold no face value and are not subject to any refund or compensation in the event of cancellation or complaints regarding the event. No cash alternative will be offered for complimentary tickets.
7. FESTIVAL TIMINGS AND ADMISSIONS
7.1 Changes to Festival Times and Program
Advertised festival start times are subject to change. The opening and closing times of the venue or gates do not indicate the festival’s start or end time, nor do they reflect when artists are scheduled to perform or the duration of their performances. These details are subject to the discretion of WAV Festival and/or the artists and may change without notice.
7.2 Artist Lineup and Program Alterations
You acknowledge that the advertised line-up of artists, performers, and programming is subject to change. Artist withdrawals, cancellations, or substitutions may occur for reasons outside of Our control, including but not limited to illness, travel disruption, contractual issues, or other unforeseen circumstances.
Such changes do not constitute a material alteration to the Event. No refunds, compensation, or exchanges will be issued due to:
The cancellation, non-appearance, or replacement of any advertised artist; or Changes to performance times, running orders, or venue scheduling.
We will use reasonable efforts to provide replacement performers of similar profile or style but cannot guarantee this.
7.3 Security Searches and Admission Refusal
Security searches may be carried out on patrons at any time, and admission may be refused to individuals who breach, or are suspected of breaching, these Booking Conditions.
7.4 Trading and Unauthorized Goods
Trading or promotional activities within the festival site are not permitted without our prior written consent. Any goods bearing unauthorized logos or trademarks must be surrendered to festival staff upon request.
7.5 Admission and Venue Terms
Admission to the festival is subject to the terms and conditions of the relevant venue. Certain items (e.g., laser pens, mobile phones, pets, and food and drink brought by patrons) may be prohibited on the site. Unauthorized use of photographic or recording equipment is prohibited; any such materials may be confiscated, destroyed, or deleted. The use of drones or similar devices near the festival site is strictly prohibited.
7.6 Health and Safety
Patrons who believe they may be infected with COVID-19 or any contagious illness, or are displaying related symptoms, must not attempt to enter the festival site. If you are displaying symptoms or suspect exposure, please follow public health guidance and refrain from attending.
7.7 Refusal of Admission and Removal from Venue
WAV Festival or the venue reserves the right to refuse admission or remove any person from the venue if they pose a risk to public safety, engage in unacceptable behavior, or breach these Booking Conditions. In such cases, no reimbursement or refund will be provided.
7.8 Pass-Outs and Re-admissions
Unless expressly authorized in advance, pass-outs and re-admissions are not permitted during the festival.
7.9 Health and Safety Risks
Patrons are advised that prolonged exposure to loud music or noise may cause hearing damage. We strongly recommend ear protection. Special effects, such as pyrotechnics, lighting, and audio-visual effects, may not be suitable for individuals with photosensitive epilepsy or similar medical conditions.
7.10 Queuing and Entry
Ticket holders should expect queues at entry gates and are advised to arrive in time for the first act they wish to see. WAV Festival will not provide refunds for acts missed due to late arrival or delays at the entrance.
8. EVENTS BEYOND OUR CONTROL (FORCE MAJEURE)
8.1 Definition of Force Majeure
We shall not be held liable or obligated to provide compensation for any failure or delay in performing our contractual obligations where such failure or delay is caused by a Force Majeure event. For the purposes of these Terms and Conditions, “Force Majeure” refers to any event or circumstance beyond our reasonable control, which could not have been prevented or mitigated with reasonable care or foresight.
Such events include, but are not limited to:
(1) Acts of war, terrorism, or civil unrest;
(2) Governmental actions, restrictions, or regulations;
(3) Significant health risks or disease outbreaks, including pandemics (e.g., COVID-19 or similar events);
(4) Natural disasters such as floods, fires, earthquakes, or severe weather conditions;
(5) Industrial disputes, strikes, lockouts, or any form of labour disruption;
(6) Acts of God, including but not limited to chemical, biological, or nuclear incidents;
(7) Unforeseeable technical or infrastructural failures that prevent the event from proceeding safely.
8.2 Impact of Force Majeure on the Festival
If the festival is cancelled, postponed, or materially affected due to a Force Majeure event, we shall not be liable for any losses, damages, or costs incurred by you as a result. This includes, without limitation, travel, accommodation, or ancillary expenses.
Where possible, the organiser will provide one of the following options, at its sole discretion and in line with the Consumer Protection Act (CPA): a) Transfer of your ticket to a rescheduled or alternative event date; or b) A refund of the ticket price, less any reasonable non-refundable booking or service fees.
8.3 Travel Restrictions and Entry Denials
It is your responsibility to ensure that you can legally attend the festival in South Africa. If you are denied entry or unable to travel due to governmental restrictions, visa issues, border closures, or similar regulatory measures, this will be treated as a Force Majeure event, and no refund will be provided.
8.4 No Refunds Due to External Factors
No refund, exchange, or compensation will be provided if your ability to attend the festival is affected by external factors beyond our control, including but not limited to:
Travel restrictions imposed by your country of origin or the South African government;
Quarantine requirements, vaccination mandates, or similar public health measures;
Any other government-imposed restrictions that prevent your attendance.
8.5 Compliance with South African Law
This Force Majeure clause is governed by the laws of the Republic of South Africa and interpreted in accordance with the Consumer Protection Act, 2008 (Act No. 68 of 2008). Nothing in this clause shall limit your statutory rights under South African consumer law.
9. CANCELLATIONS
9.1. Cancellation Notice
Customers wishing to cancel their booking must provide written notice at least seven (7) days prior to their next scheduled instalment payment, or as soon as possible if the booking has been paid in full.
9.2. Cancellation requests must be submitted to us at hello@wavfestival.com
9.3. Refund Eligibility
Any refund due will be processed in accordance with the Cancellation Policy outlined below.
9.6. Refunds will be calculated based on the total booking value and the time remaining before the scheduled festival start date at the time of cancellation.
9.7. Cancellation Policy
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing by emailing hello@wavfestival.com: Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:
(A) More than 60 days before festival: Loss of Booking Fee
(B) 30 – 59 days before festival: 25% of ticket price
(C) 15 – 29 days before festival: 50% of ticket price
(D) 14 – 9 days before festival: 75% of ticket price
(E) 8 – 0 days before festival: 100% of ticket price
9.8. General Terms
All refunds, where applicable, will be processed to the original payment method within a reasonable period following confirmation of cancellation.
9.9. The festival organiser reserves the right to amend this Cancellation Policy at any time. Any such amendments will apply to future bookings only.
9.10. By completing your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
10. NAME CHANGES
10.1 Introduction
A name change applies for any request to amend the name on a ticket within a booking.
10.2 Applicability
The name change applies to the lead booker who wishes to transfer the ticket to another individual by updating the name on the ticket. Only one name change is allowed per ticket within a single booking.
10.3 Process
To initiate a name change, the lead booker must contact WAV Festival Customer Support before December 14th 2025. The request must include the original ticket holder's details, along with the new ticket holder’s full name, date of birth, telephone number, gender, nationality, and country of residence. Once payment is completed, our team will process the change.
10.4 Deadline
All name change requests and payments must be submitted and processed prior to December 14th 2025. Requests submitted after this date will not be considered.
10.5 Transferability
The name change applies per ticket and is non-transferable between ticket holders. Only the lead booker will be contacted regarding amendments to a booking.
10.6 Verification
WAV Festival reserves the right to verify the identity of both the original and new ticket holder before processing any name change. Failure to provide satisfactory identification may result in the refusal of the name change request.
10.7 Payment Plan Completion
All payments under any payment plan must be completed before submitting a name change request. If the customer wishes to pay off the balance early to facilitate a name change, they should contact us at hello@wavfestival.com.
10.8 Limitations
WAV Festival reserves the right to reject any name change request at its discretion.
10.9 Final Decision
All decisions regarding name change requests, including approval, denial, and eligibility, are at the sole discretion of WAV Festival and are final.
10.10 Modification of Terms
WAV Festival reserves the right to modify or update these terms and conditions at any time without prior notice. The lead booker is responsible for reviewing the most current terms and conditions before submitting a name change request.
10.11 Acceptance
By requesting a name change and paying the associated fee, the lead booker agrees to be bound by these terms and conditions.
11. POSTPONEMENT
11.1 Jurisdiction and Applicable Laws
Your ticket is subject to the laws and regulations of the Republic of South Africa, where WAV Festival is held, not the jurisdiction where the ticket was purchased. Any changes to laws or regulations enacted by the South African authorities will take precedence.
11.2 Event Postponement
In the unlikely event that the festival cannot proceed as originally planned, it will be automatically postponed. You will be entitled to a ticket of equivalent value for the rescheduled festival.
11.3 Notification of Rescheduled Date
We will provide you with the new dates for the rescheduled festival as soon as reasonably possible after they have been confirmed.
11.4 Inability to Attend Rescheduled Festival
If you are unable to attend the rescheduled festival, you must notify us in writing within 30 days from the announcement of the new dates. Upon receipt of your written notice, we will inform you of the available options, which may include the ability to transfer your ticket to another individual or receive a refund, depending on the circumstances.
11.5 Failure to Respond
If we do not receive your written confirmation within 30 days of the announcement of the rescheduled festival, you will be deemed to have accepted the alternative ticket provided for the rescheduled event.
11.6 Special Note
WAV Festival cannot be held liable for any expenses, losses, or inconveniences you may incur as a result of the postponement of the festival.
12. WARRANTIES AND INDEMNITIES
12.1 Representation and Warranty
You represent and warrant that all information you provide to us in relation to your account, as well as in your use of our Products and Services, is true, accurate, and complete. You agree not to provide any false, misleading, or incomplete information, including, but not limited to, your contact details.
12.2 Compliance with Laws
You represent and warrant that, in using our website and accessing or purchasing our Products and Services, you will comply with all applicable laws and regulations in South Africa. You also agree to adhere to these Booking Conditions, as well as any other applicable terms and conditions governing your use of WAV Festival services.
12.3 Indemnity
You agree to indemnify and hold harmless WAV Festival, its affiliates, and their respective officers, directors, employees, and agents (collectively, the “Indemnified Parties”) from and against any losses, damages, expenses (including reasonable legal fees), liabilities, claims, or demands arising out of or in connection with:
Your breach of these Booking Conditions or any other applicable terms and conditions;
Your violation of any applicable laws or regulations;
Your infringement of any third-party rights.
13. LIMITATION OF LIABILITY
13.1 General Limitation
To the fullest extent permitted by South African law, WAV Festival, including its affiliates, parent companies, subsidiaries, and their respective officers, directors, employees, agents, legal representatives, subcontractors, and relevant suppliers, shall not be liable for any loss, injury, or damage to any person (including you) or property, however caused, in any of the following circumstances:
(a) Where there is no breach of contract or legal duty of care owed by WAV Festival or its suppliers;
(b) Where such loss or damage is not a direct consequence of any breach by WAV Festival or its suppliers (excluding death or personal injury caused by our negligence); or
(c) To the extent that any increase in loss or damage results from your own negligence or breach of any of these Booking Conditions, any other applicable terms and conditions, or any applicable laws or regulations.
13.2 Internet Connection Disclaimer
WAV Festival accepts no liability for any internet connectivity issues or technical failures that may occur while you use our Products and Services.
13.3 Non-Excludable Liability
Nothing in these Booking Conditions is intended to exclude or limit WAV Festival’s liability, or that of any supplier, for death or personal injury resulting from negligence, fraud, or any other liability which cannot be excluded or limited under South African law.
14. QUERIES, COMPLAINTS & DISPUTE RESOLUTION
14.1 Contact Details and Communication
If we need to reach you for updates regarding your booking or marketing information related to WAV Festival, we will use the contact information you provided when booking. It is your responsibility to promptly notify us of any changes to these contact details, both prior to and after receiving our Products and Services. You must provide a valid email address, as this is our primary method of contact. Please note that email settings may treat our communications as junk; therefore, we advise you to regularly check your junk or spam folders.
14.2 Complaints During the Event
If you encounter any issues during the event that cannot be resolved by on-site staff and you wish to raise a formal complaint, you must submit a written notice to us at hello@wavfestival.com within 28 days of the event’s conclusion. Your notice should include your booking reference and any other pertinent information. Conciseness is appreciated as it helps us identify and address your concerns more efficiently. Failure to follow this process may hinder our ability to investigate your complaint and could impact your rights under this contract.
14.3 Organiser Information
The WAV Festival is organised by WAV GLOBAL VENTURES (PTY) LTD, registered under 2025/776962/07
14.4 Requirement to Contact Us Before Filing a Dispute
By completing a purchase with us, you agree to contact us directly at hello@wavfestival.com for any queries or complaints regarding your purchase or experience at the event before initiating a dispute with your bank or financial institution
15. LAW AND JURISDICTION
15.1 Governing Law
These Booking Conditions are governed by and shall be construed in accordance with the laws of South Africa.
15.2 Jurisdiction
Both parties agree to submit to the non-exclusive jurisdiction of South African courts for any disputes arising out of or connected to these Booking Conditions.
15.3 Severability of Provisions
If any provision within these Booking Conditions becomes illegal, invalid, or unenforceable under the law of South Africa, this shall not affect the legality, validity, or enforceability of any other provisions in that jurisdiction.
15.4 Enforceability of Remaining Provisions
If a competent court deems any provision of these Booking Conditions invalid or unenforceable, that specific provision shall be omitted, and the remaining provisions shall remain in full force and effect independently.
15.5 No Waiver of Rights
Our delay or failure to enforce any provision of these Booking Conditions does not constitute a waiver of our right to enforce that provision in the future.